Tim App Support

Need help with Tim? We're here to assist you with any questions or issues you might have.

📧 Email Support (Fastest Response)

For the quickest response, send us an email:

Email Support: support@timthemoneyapp.com

Response Time: We typically respond within 24-48 hours

🔧 Common Issues & Solutions

Bank Account Connection Issues

Make sure you have an active subscription or trial
Check that your bank is supported by Plaid
Verify your login credentials are correct
Try disconnecting and reconnecting your account

Subscription & Billing Questions

Manage subscriptions in iPhone Settings → Your Name → Subscriptions
Contact Apple Support for billing issues or refunds
Free trial lasts 7 days, then auto-renews at $2.99/month
Cancel anytime during trial period without charge

Widget Not Updating

Ensure you have an active subscription for real-time updates
Try removing and re-adding the widget
Check that the app has background refresh enabled
Force close and reopen the Tim app

📱 App Information

App Version: Check App Store for latest version
Supported iOS: iOS 15.0 and later
Privacy Policy: View Privacy Policy
Terms of Service: View Terms of Service

📞 Other Contact Methods

Phone: 626-862-5619

Address: 295 Hanover Ave, Oakland, CA 94606

Note: Email support is fastest. Phone support may have limited availability.

🚀 Feature Requests

Have an idea for improving Tim? We'd love to hear from you! Send your feature requests and feedback to our support email.

When contacting support, please include:

Your device model and iOS version
Tim app version (found in Settings)
Detailed description of the issue
Steps to reproduce the problem (if applicable)
Screenshots if helpful

Last updated: January 2, 2025